Wednesday, May 27th, 2009 | Author: admin
So my G9 stopped working this weekend… It was working fine all day when I went back to turn it on it just wouldnt (I recharged the battery hoping it would be the cause of the problem….but it wasnt). So after searching the web and finding lots of other people with the same problem I stumbled upon:
This great guide basically shows that the G9s were assembled without using screw lock gel to keep the screws from loosening. So if you have a G9 for over a year chances are that there are two screws inside the camera that are hanging loose and will soon fall and shortcircuit your camera’s DC or main board.
I dis-assembled mine using that guide and found the same exact thing pictured on the guide. One of the screws was still attached (barely) the other was inbetween the circuit boards and had already short circuit my board. I emailed Canon tech support and havent heard back from them yet. It seems that people that sent the cameras back for repair get charged ~$250 for this. It seems crazy that a manufactor design flaw that is in effect a timebomb is not covered by a recall. I’m a long time Canon user and the handling of this will affect my opinion of further purchases/recomendations of this brand.
The Canon G10 is basically the same design…. will it be affected?
I sent it in, and explained the problem (out of warranty) they wanted to charge $180. After speaking with an manager they said they would fix it free of charge without a warranty on the repair.
Canon handled my concerns and was able to help me. I really appreciate the service and will continue to support them by purchasing/recomending their products.
My G9 died again last weekend same symptoms, same problem… I called then again and they want $150 for the repair which sounds crazy for a flaw that was never addressed. I’m really disapointed with Canon and the next upgrade I will switch to Nikon over this. I cant support a company that does not stand behind their products/customers.
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